Trend Lab Co is a full and busy practice. Requests for appointments are received on a daily basis and we attempt to accommodate those requests as best I can. When a client cancels at the last minute or does not appear for an appointment, it is too late to offer that time slot to a waiting client. For this reason, the Client(s) will be charged 50% of the session fee (if a paid booking exist) for any session that is missed, cancelled or rescheduled without a 24-hour notice. We do attempt to be fair and reasonable in this regard. In the event of a true emergency or extenuating circumstances, waiving the fee will be considered. (Emergencies do not include forgetting the appointment, not putting the session time on your calendar or in your phone, etc.)